As the Vice President of Product Design at ServiceLink (part of Fidelity National Financial - NYSE:FNF), I lead product innovation for AI-powered solutions that reshape customer experience and drive business growth. In the past 8 years, I grew from an individual contributor to a team leader with a firm vision to create beautiful products that make a business impact. On this journey, I have received industry awards including 2024 Rising Star 2023 Tech Trendsetters by HousingWire and 2021 40 Under 40 by National Mortgage Professional Magazine.
In the videos below, I share my thoughts and passion at work:
Before joining ServiceLink in 2017, I had been versed in multiple cultures, I had worked as a UX Designer for 3 years at Bosch USA and Bosch Germany, where I focused on transferring the Internet of Things (IoT) and Machine Learning research outcomes to end-user oriented business applications.
I hold a Bachelor’s degree in Industrial Design from Hangzhou Dianzi University in China, a Master's degree in Product Service System Design from Polytechnic University of Milan in Italy, and an MBA degree from Carnegie Mellon University in the US.
My career passion falls into these 2 fields:
I bring over a decade of experience in Product and UX Design, with the past four years dedicated to leading cross-functional teams and driving product innovation initiatives from concept to launch.
I’ve been actively learning and applying machine learning, data mining, data visualization, and data-informed design decision-making. I’m also exploring how generative AI will shape the future of product design and development.