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About me

As the Vice President of Product Design at ServiceLink (part of Fidelity National Financial - NYSE:FNF), I lead product innovation for AI-powered Mortgage FinTech products that drive customer experience and business growth. In the past 7 years, I grew from an individual contributor to a team leader with a firm vision to create beautiful products that make a business impact. On this journey, I have received industry awards including 2024 Rising Star 2023 Tech Trendsetters by HousingWire and 2021 40 Under 40 by National Mortgage Professional Magazine.

In the article and videos below, I share my thoughts and passion at work:
‍
How To Excel As A Woman In A Male-Dominated Space

Before joining ServiceLink in 2017, I had been versed in multiple cultures, I had worked as a UX Designer for 3 years at Bosch USA and Bosch Germany, where I focused on transferring the Internet of Things (IoT) and Machine Learning research outcomes to end-user oriented business applications.

I hold a Bachelor’s degree in Industrial Design from Hangzhou Dianzi University in China, a Master's degree in Product Service System Design from Polytechnic University of Milan in Italy, and an MBA degree from Carnegie Mellon University in the US.‍

My career passion falls into these 2 fields:

Product Innovation Management

I worked in Product and UX design for 10+ years and spent the past 4 years managing teams and projects.

DESIGN with DATA

I have been actively learning and practicing machine learning, data mining, data visualization, and data-informed design decision-making.

Let's get to know each other! I'd love to chat about:
+ Product Design and User Experience
+ Data Insights and Machine Learning
+ Leadership and Entrepreneurship
+ Culture and Cuisines from Different Countries

YING'S RESUME