Design Human-AI Systems:
Patterns from Practice

From 2024 ‧ ServiceLink ‧ Product Design Leadership
Lead concept development and product design for human-in-the-loop AI workflows supporting mortgage document processing, work management, and customer communication

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ServiceLink strategic
client integration

2023-2025 ‧ ServiceLink ‧ Product Leadership
Drove product innovation and organized cross-functional teams to design and launch integrations with the largest Loan Origination Platform, boosting user engagement and fueling market growth

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EXOS Closing order management

2020-2023 ‧ ServiceLink ‧ Design Management
Managed a team of nine designers to deliver a large-scale redesign of a mortgage closing production system, reimagining the end-to-end workflow through AI-powered automation and digital transformation

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EXOS Design Language

2020-2021 ‧ ServiceLink ‧ Design System‍
Guided the effort to establish the first company-wide design system that ensured cross-platform visual consistency and streamlined the UI development process

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EXOS Mortgage Servicing

2019 ‧ ServiceLink ‧ Product Design‍
Led a team of four designers to craft a new end-to-end user experience for Mortgage Banking web and mobile applications, serving over 40 clients and more than 2 million registered users

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EXOS Valuation Order Management

2018 ‧ ServiceLink ‧ Product Design
Executed the start-to-end design process of an all-new Enterprise Order Management Web Application and increased the company’s internal work efficiency by 50%

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google classroom

2017 ‧ Google ‧ Interaction Design Challenge
Google Classroom web app new feature designed to help teachers remember students' names

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Spar Personalized Retail

2017 ‧ BOSCH ‧ Product Design
Devised an AI-powered Retail Personalization Solution with a multinational retailer (SPAR) and launched the mobile application to 2000+ test users

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Bezirk Developers Commuity

2016 ‧ BOSCH ‧ Web Design & Development
Founded an Internet of Things(IoT) Developers Community with 1000+ active users through creating an on-line platform and organizing two off-line events

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Bosch Smart campus research

2015 ‧ BOSCH ‧ User Research‍
Conducted user research with 12 facilities managers and pinpointed 7 use cases for Smart Building Application that facilitated the transfer of 3 research deliverables to business units

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MASTER THESIS STUDY

2015 - Politecnico di Milano - Research Project‍
Eatin: find local and healthy food on your way - A future vision of data-driven healthy food suggestion

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