From 2024 - ServiceLink - Product Leadership Lead concept development and product design for human-in-the-loop AI workflows supporting mortgage document processing, work management, and customer communication
2023-2025 - ServiceLink - Product Leadership Drove product innovation and organized cross-functional teams to design and launch integrations with the largest Loan Origination Platform, boosting user engagement and fueling market growth
2020-2023 - ServiceLink - Design Management Managed a team of nine designers to deliver a large-scale redesign of a mortgage closing production system, reimagining the end-to-end workflow through AI-powered automation and digital transformation
2020-2021 - ServiceLink - Design System Guided the effort to establish the first company-wide design system that ensured cross-platform visual consistency and streamlined the UI development process
2019 - ServiceLink - Product Design Led a team of four designers to craft a new end-to-end user experience for Mortgage Banking web and mobile applications, serving over 40 clients and more than 2 million registered users
2018 - ServiceLink - Product Design Executed the start-to-end design process of an all-new Enterprise Order Management Web Application and increased the company’s internal work efficiency by 50%
2017 - BOSCH - Product Design Devised an AI-powered Retail Personalization Solution with a multinational retailer (SPAR) and launched the mobile application to 2000+ test users
2016 - BOSCH - Web Design & Development Founded an Internet of Things(IoT) Developers Community with 1000+ active users through creating an on-line platform and organizing two off-line events
2015 - BOSCH - User Research Conducted user research with 12 facilities managers and pinpointed 7 use cases for Smart Building Application that facilitated the transfer of 3 research deliverables to business units
2015 - Politecnico di Milano - Research Project Eatin: find local and healthy food on your way - A future vision of data-driven healthy food suggestion
